Question 1

Is every piece made to order?

Accepted Answer

Yes. Most Lola Ore pieces are made especially for you, in the gemstone, cut, carat size, metal, colour and ring size you select.

Question 2

When will I receive my order?

Accepted Answer

Your piece is expected to arrive within approximately 5 to 6 weeks from the date your order is placed, including production and delivery. You receive tracking once it ships.

Question 3

Will I receive the exact stone shown in the photographs?

Accepted Answer

Photographs show the gemstone type and colour family you can expect, not necessarily the exact individual stone. Natural variations in colour, tone, clarity and inclusions are normal and make every piece unique.

Question 4

Are your gemstones natural?

Accepted Answer

Gemstones are natural unless the product description states a lab-grown gemstone is used. Some natural gemstones may receive recognised industry treatments, noted in the product description.

Question 5

Do you ship internationally?

Accepted Answer

Yes, to most destinations with a tracked courier. International shipping costs €20 per order; delivery within Thailand is complimentary.

Question 6

Will I be charged VAT, customs or import duties?

Accepted Answer

Within Thailand, 7% VAT is included at checkout. For international orders, any import duties, VAT and customs fees are not included and are paid by the recipient; rules depend on the destination country.

Question 7

Can I return my order?

Accepted Answer

Made-to-order and customised pieces cannot be returned or exchanged for change of mind. If a piece arrives damaged, defective or different from what was ordered, contact admin@lolaore.com and we will make it right.

Question 8

Do you offer repairs?

Accepted Answer

Yes — we assess Lola Ore pieces for repair whenever possible. Contact admin@lolaore.com before returning anything.